Shipping policy

SHIPPING INFORMATION

Our regular turnaround time for processing ready to ship items is typically 1-4 business days. The processing time does not include time in transit. We will do everything in our power to get items out of our shop and into the hands of the delivery service provider as quickly as possible, but we do not ultimately have control over transit time.

Orders over $100 ship free by the least expensive method available.

If items are needed within a specific window, please contact us at shoprosebudscottage@gmail.com prior to submitting your order to ensure that we are able to accommodate your request. 

 DAMAGED/ DEFECTIVE ITEMS

We are not responsible for any damage that occurs in transit.  We highly suggest priority mail service, as items will be insured through USPS.  If items arrive damaged, we will assist you in filing a claim on the USPS website.  We are no longer able to file claims on customers' behalf.

If you believe an item was damaged or otherwise defective prior to leaving our shop, please contact us within 3 days of receipt at shoprosebudscottage@gmail.com.  If the item did not meet our quality control standards, we are happy to replace the item if it is still in stock or issue store credit if the item is sold out.  If we determine that the damage occurred in shipment, we will help you through the process of filing a shipping claim and supply you with the link to reorder the item if applicable.

 LOST AND STOLEN PACKAGES

We are not responsible for lost or stolen packages marked as delivered by USPS.  If USPS confirms delivery to your address, we are unable to provide a replacement or refund of your items.

 INCORRECT ADDRESS

If the buyer enters the incorrect address at checkout and items are returned to us or lost as a result, we are not responsible for replacing the order, refunding the order, or paying for the postage to reship the order to the correct address.